Category Archives: Service Standards

How Does Winchester Tire & Alignment Know What to Recommend?

When you drop your vehicle off at Winchester Tire & Alignment in MEMPHIS, they don't just poke around under your hood looking for stuff to do. Winchester Tire & Alignment professionals have lists and procedures they follow for different types of service. First of all, your MEMPHIS service center will note the mileage on your vehicle. They'll then check to see what inspections and services the vehicle manufacturer recommends for a vehicle of your make, model and mileage. If you are a regular customer, they will also check your vehicle's history.If the vehicle manufacturer's recommendations go beyond the services you've ordered, they'll let you know. They'll also indicate whether those services are urgent or if you can wait a while to take care of them. The Winchester Tire & Alignment pros won't do work that you don't agree to.They will, however, perform inspections while they're servicing your vehicle. They'll check belts, filters and fluids. They'll check your win ... read more

MEMPHIS Customer Detective Work

One might say the most challenging part of being an automotive service technician at Winchester Tire & Alignment in MEMPHIS is diagnosing a problem before it can be fixed.Cars in TN are made up of a bunch of complex systems. There usually could be a number of reasons for any given symptom. So, it's challenging to track down the actual cause of the problem. And it can be frustrating for the vehicle owner because it can take time and money to get to the bottom of a problem. If it's not something obvious, it's easy for the customer to focus on the fixing and not the diagnosing.Let us at Winchester Tire & Alignment introduce you to something we'll call 'Customer Detective Work' –  helping your technician find clues to what's wrong.We start with the detective basics: What, Where and When. Play along with me; You come in to Winchester Tire & Alignment and your car is making a funny sound... Q: Where's the sound? A: Around the right front wheel. Q: What kind o ... read more

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