Category Archives: Service Standards

Service Center Standard and Procedures

All TN pilots have checklists for every aspect of flying. They always use their checklists even if they only have two steps on them. They do this simply because a checklist is a great way to not forget steps. It is also how they can assure a predictable outcome. That is why MEMPHIS automotive service centers including Winchester Tire & Alignment have procedural standards for each service they perform. Winchester Tire & Alignment technicians are trained step by step. And they perform the procedures step by step, the same way each time. By training to procedural standards, TN service centers can assure a quality outcome. The job is done right every time and MEMPHIS customers leave happy with how their vehicle performs. Each company trains its technicians to standards. The TN automotive industry as a whole is very committed to standards of excellence and encourages individual TN service center operators to apply them to every vehicle they service. An example ... read more

Ethics of Automotive Repair in MEMPHIS

We're going to be talking about the ethics of automotive repair. It seems like news outlets really like hit-and-run reporting; they hit everyone from groceries stores to retail to physicians. And the MEMPHIS automotive service and repair industry hasn't been given a pass either.Unfortunately, every profession in MEMPHIS has some bad actors that hurt the reputation of everyone else. On the automotive side, industry associations and professional licensing organizations are very committed to high ethical standards.Yet some people remain uncomfortable with MEMPHIS automotive service and repair. It may start with the fact that our vehicles are a big investment and we rely on them for so much in our lives. That alone guarantees our attention. And how well we understand the recommendations really impacts our comfort level.If we understand what's recommended and the benefits of taking care of the work – and the pitfalls of putting it off ... read more

How Does Winchester Tire & Alignment Know What to Recommend?

When you drop your vehicle off at Winchester Tire & Alignment in MEMPHIS, they don't just poke around under your hood looking for stuff to do. Winchester Tire & Alignment professionals have lists and procedures they follow for different types of service. First of all, your MEMPHIS service center will note the mileage on your vehicle. They'll then check to see what inspections and services the vehicle manufacturer recommends for a vehicle of your make, model and mileage. If you are a regular customer, they will also check your vehicle's history.If the vehicle manufacturer's recommendations go beyond the services you've ordered, they'll let you know. They'll also indicate whether those services are urgent or if you can wait a while to take care of them. The Winchester Tire & Alignment pros won't do work that you don't agree to.They will, however, perform inspections while they're servicing your vehicle. They'll check belts, filters and fluids. They'll check your win ... read more

MEMPHIS Customer Detective Work

One might say the most challenging part of being an automotive service technician at Winchester Tire & Alignment in MEMPHIS is diagnosing a problem before it can be fixed.Cars in TN are made up of a bunch of complex systems. There usually could be a number of reasons for any given symptom. So, it's challenging to track down the actual cause of the problem. And it can be frustrating for the vehicle owner because it can take time and money to get to the bottom of a problem. If it's not something obvious, it's easy for the customer to focus on the fixing and not the diagnosing.Let us at Winchester Tire & Alignment introduce you to something we'll call 'Customer Detective Work' –  helping your technician find clues to what's wrong.We start with the detective basics: What, Where and When. Play along with me; You come in to Winchester Tire & Alignment and your car is making a funny sound... Q: Where's the sound? A: Around the right front wheel. Q: What kind o ... read more

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